1. Introduction

Kayan International Plus for Wholesale and Retail Trading Company W.L.L. ("Kayan International Plus", "we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect when you visit or purchase from kayankw.com, how we use it, who we share it with, and the choices available to you.

We are a limited liability company licensed in the State of Kuwait under Commercial Registration No. 449352, with our registered office in Mangaf, Ahmadi Governorate. This policy is issued in accordance with applicable Kuwaiti legislation, including Law No. 20 of 2014 on Electronic Transactions and Law No. 63 of 2015 on Combating Information Technology Crimes.

By using this website or placing an order with us, you consent to the practices described in this policy.

2. Information We Collect

Information you provide directly

• Full name
• Mobile number and WhatsApp number
• Email address
• Delivery address, including governorate, area, block, street, and building details
• Order details and purchase history
• Communications you send us, including WhatsApp messages, emails, and enquiries
• Reviews, comments, and content you submit to the website
• Civil ID details, where required to verify identity for high-value orders, bank-transfer refunds, or instalment applications

Information collected automatically

• IP address and approximate location
• Device type, operating system, and browser
• Pages visited, products viewed, items added to cart, and time spent on the site
• Referring website, advertisement, or campaign
• Cookies, pixels, and similar tracking technologies

Payment information

Card and banking details are entered directly on the secure page of our licensed payment provider. We do not collect, process, or store your full card number, CVV, or PIN on our systems. We receive only the transaction result and a partial reference to the payment method used.

3. How We Use Your Information

We use your personal information to:

• Process, prepare, and deliver your orders
• Verify your identity and prevent fraudulent transactions
• Send you order confirmations, dispatch notifications, and delivery updates by WhatsApp, SMS, or email
• Handle returns, exchanges, refunds, and warranty claims
• Respond to your enquiries and provide customer support
• Issue invoices and maintain accounting and tax records
• Improve our website, product range, and service quality
• Send you offers and promotional messages, where you have consented to receive them
• Measure the performance of our marketing campaigns and show you relevant advertising
• Comply with our legal and regulatory obligations in the State of Kuwait

4. Who We Share Your Information With

We do not sell your personal information. We share it only where necessary to operate our business, and only with parties bound to protect it:

Delivery partners — Your name, phone number, and delivery address are shared with our in-house delivery representatives and with Armada Delivery Solutions in order to complete your delivery.

Payment providers — Our licensed payment gateway processes your transaction and any refunds.

Instalment providers — Where you choose to pay in instalments, the information necessary to process your application is shared with Taly or Easy Buy. These providers act as independent controllers of your data under their own privacy policies.

E-commerce platform — Our online store operates on the Shopify platform, which hosts our website and processes order data on our behalf.

Applications connected to our store — We use third-party applications integrated with our Shopify store to support marketing, customer communication, order management, and store functionality. These applications access only the data required to perform their function.

Advertising and analytics providers — See Section 5 below.

Business communication and internal systems — We use established providers for business email and for our internal order and inventory management systems.

Authorities — Where required by law, by a court order, or by a competent authority in the State of Kuwait, and where necessary to establish, exercise, or defend a legal claim.

5. Analytics and Advertising Technologies

Our website uses measurement and advertising technologies provided by third-party platforms. These technologies collect information about how you interact with our website and share it with the relevant platform.

The platforms we currently use are:

• Google — including Google Analytics and Google Ads
• Meta — covering Facebook and Instagram advertising
• TikTok
• Snapchat

These technologies help us understand how visitors use our website, measure the performance of our campaigns, and show you advertising that is relevant to your interests, including on the platforms listed above.

The information collected through them is governed by each platform's own privacy policy, and each platform acts as an independent controller of the data it receives. You can manage your advertising preferences directly through your account settings on each platform, and you can limit this collection by adjusting your browser cookie settings, as described in Section 7.

6. International Transfers

Some of our service providers, including our e-commerce platform, analytics providers, and advertising platforms, operate servers located outside the State of Kuwait.

Where your information is transferred abroad, we take reasonable steps to ensure it remains protected by appropriate contractual and technical safeguards, and that it is handled only for the purposes described in this policy.

7. Cookies and Tracking

Our website uses cookies and similar technologies to keep your shopping cart working, remember your preferences, keep your session secure, understand how visitors use the site, and show you relevant advertising.

Essential cookies are necessary for the website to function and cannot be disabled. You can manage or delete other cookies through your browser settings, though doing so may affect parts of the site, including checkout.

Some cookies and pixels are placed by the third parties described in Section 5 and are governed by their own privacy policies.

8. Marketing Communications

We send marketing messages only to customers who have chosen to receive them.

You can withdraw your consent at any time by using the unsubscribe link in any marketing email, by replying to any WhatsApp marketing message asking to stop, or by contacting us on WhatsApp at +965 5518 8136.

Withdrawing consent to marketing does not stop essential service messages relating to an order you have placed, such as order confirmations, delivery updates, and refund notifications.

9. Data Retention

We keep your personal information only for as long as necessary for the purposes described in this policy.

Order records, invoices, and transaction data are retained for the period required by Kuwaiti commercial and tax legislation. Account information is retained while your account remains active. Marketing preferences are retained until you withdraw your consent.

Once information is no longer required, it is securely deleted or anonymised.

10. Data Security

We apply appropriate technical and organisational measures to protect your information, including encrypted connections across the website, restricted staff access on a need-to-know basis, and the use of established platforms and licensed payment providers that maintain recognised security standards.

While we take security seriously, no method of transmission or storage over the internet can be guaranteed to be entirely secure. If you have an account with us, please keep your password confidential and notify us immediately if you suspect any unauthorised access.

11. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of information that is inaccurate or incomplete
• Request deletion of your information, subject to records we are legally required to retain
• Withdraw your consent to marketing communications at any time
• Object to the processing of your information for marketing purposes
• Request a copy of your order history

To exercise any of these rights, contact us by email at privacy@kayankw.com or on WhatsApp at +965 5518 8136. We may ask you to verify your identity before we act on a request, in order to protect your information. We aim to respond within 30 days.

12. Children's Privacy

Our website is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18.

If you believe that a child has provided us with personal information, please contact us and we will delete it promptly.

13. Third-Party Links

Our website may contain links to external websites, including manufacturer pages and social media platforms. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies before providing them with any information.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable regulations.

The updated version will be published on this page with a revised effective date, and continued use of our website after publication constitutes acceptance of the updated policy.

15. Contact Us

For any question, request, or complaint relating to your privacy or your personal information:

Company: Kayan International Plus for Wholesale and Retail Trading Company W.L.L.
Commercial Registration No.: 449352
Registered office: Mangaf, Block 4, Street 13, Plot 5429, Building 4, Ground Floor, Ahmadi Governorate, State of Kuwait
Privacy enquiries: privacy@kayankw.com
General enquiries: info@kayankw.com
WhatsApp: +965 5518 8136
Branches: Farwaniya · Jahra · Mangaf

Effective date: 4 September 2026