FAQs

Yes. Every product we sell is 100% brand new, original, and supplied in its sealed manufacturer packaging. We do not sell used, refurbished, or replica products. Kayan International Plus is a licensed Kuwaiti company (Commercial Registration No. 449352) with three retail branches in Farwaniya, Jahra, and Mangaf.

Yes. All eligible products are covered by the official authorised agent's warranty in Kuwait, not a store warranty. This means your device is serviced through the manufacturer's approved service centres using genuine parts. Warranty coverage extends up to 18 months depending on the product category, and the exact period for each item is shown on its product page. If you would like to confirm the warranty period before placing your order, contact our customer service team on WhatsApp at +965 5518 8136 and we will confirm it for you. Full details are available in our Warranty Policy.

No, you can complete your purchase as a guest. Creating an account, however, lets you track your orders, save your delivery addresses, and keep all your invoices in one place — which makes any future exchange or warranty request much faster to process.

Yes, as long as your order has not yet been dispatched. Message us on WhatsApp at +965 5518 8136 or email info@kayankw.com with your order number and we will assist you straight away. Once the order has been handed to our delivery team, it will need to be handled under our Return & Exchange Policy instead.

Yes. We apply one unified price across all our sales channels — the price you see on kayankw.com is the same price you will find in our Farwaniya, Jahra, and Mangaf branches. You can shop with us online or in store with complete confidence that you are paying the same amount either way.

We deliver across all governorates of Kuwait. A small number of remote and agricultural areas fall outside our standard delivery network; orders to these areas require full payment in advance, and delivery is arranged directly with our customer service team, who will confirm the expected delivery time with you before dispatch. We currently deliver within Kuwait only and do not ship internationally.

Delivery charges depend on the shipping option you select, and the exact amount is always shown on the checkout page before you confirm your payment — so there are no hidden fees. Delivery is free on all orders over 15 KD.

Most orders are delivered on the same day or the next day. For same-day delivery, your order typically arrives within 1 to 6 hours of confirmation. The available delivery options and their estimated timings are displayed at checkout based on your address. Orders placed on Fridays or public holidays are processed on the next working day.

As soon as your order is confirmed, you will receive a confirmation message with your order number. We keep you updated on WhatsApp at every stage, from processing through to dispatch and delivery. You can also check your order status at any time from your account page, or message us on WhatsApp at +965 5518 8136 with your order number.

Yes. Select the pick-up option at checkout and choose your preferred branch in Farwaniya, Jahra, or Mangaf. We will notify you on WhatsApp as soon as your order is ready for collection. Please bring your order number and a valid Civil ID matching the order details when you come to collect. Orders are held for collection for the period stated in your notification message.

We accept KNET, Visa, and Mastercard through our secure online payment gateway, as well as Apple Pay. You can also pay Cash on Delivery, or pay our delivery representative directly by KNET card using a portable payment device at your door. All prices on the website are in Kuwaiti Dinar (KD).

Yes, through two options:

Taly — available directly at checkout for customers registered with Taly. Split your purchase into instalments with no interest. Eligibility, instalment terms, credit limits, and any late fees are determined by Taly under their own terms and conditions.

Easy Buy — a Kuwait-based instalment provider offering financing for up to 24 months for Kuwaiti citizens. This option is arranged outside the online checkout: message our customer service team on WhatsApp at +965 5518 8136 and we will help you select your product, review the required documents, and explain the instalment periods available to you. Approval and final terms are subject to Easy Buy's own conditions.

Yes, with no additional service fee. You can pay in cash when your order arrives, or pay by KNET card directly to our delivery representative. Cash on Delivery is available on orders up to 150 KD; for orders above this amount, please use one of our online payment methods. Kindly have the exact amount ready to help our team complete the delivery smoothly.

Yes. If you are purchasing on behalf of a company or institution, message us on WhatsApp at +965 5518 8136 or email info@kayankw.com before or immediately after placing your order, providing your company name and Commercial Registration details, and we will issue an official invoice in your company's name.

Yes. All online payments are processed through a licensed, certified, and encrypted payment gateway operating in Kuwait. Your card details are entered directly on the payment provider's secure page and are never stored on our servers or seen by our staff. For more information, please see our Privacy Policy.

You may request a return or exchange within 14 days from the date you receive your order, provided the product is unused and returned in its complete original packaging with all accessories, cables, manuals, and the original invoice. Devices must not be activated or linked to a personal account, and the manufacturer's seal must be intact. Full conditions are set out in our Return & Exchange Policy.

For hygiene, safety, and technical reasons, the following are not eligible for return or exchange unless they are faulty: in-ear headphones and earbuds once the seal is broken, screen protectors and cases once opened or installed, prepaid cards and digital codes, and any product that has been physically damaged, activated, or altered by the customer. This does not affect your rights in the case of a manufacturing defect, which are always honoured.

Once your returned item is received and inspected, approved refunds are issued to the original payment method:

KNET — within 3 working days of approval.

Visa / Mastercard — within 5 to 10 working days of approval, depending on your issuing bank.

Taly — processed by Taly and typically credited within 14 to 21 working days, in line with their policy.

Cash on Delivery — refunded either in cash at the branch of your choice, or by bank transfer to an account held in the same name as the order. For bank transfers we will request your IBAN and a copy of your Civil ID to verify identity and protect against fraudulent refund claims.

Message us on WhatsApp at +965 5518 8136, or visit any of our branches in Farwaniya, Jahra, or Mangaf with the device, its original packaging, and your invoice. Our team will inspect the device and, where required, forward it to the authorised agent's service centre. Warranty is the agent's warranty and covers manufacturing defects only. It does not cover physical damage, liquid damage, misuse, or any repair or opening carried out by an unauthorised party, as this voids the warranty.