Warranty Policy
1. Introduction
All products sold by Kayan International Plus (kayankw.com) are brand new, original, and supplied through official channels in Kuwait. This Warranty Policy explains what your warranty covers, how long it lasts, and how to make a claim.
This policy is issued in accordance with Kuwait Consumer Protection Law No. 39 of 2014. Nothing in this policy limits your statutory rights as a consumer.
2. Type of Warranty
The warranty provided with our products is the official warranty of the authorised distributor in Kuwait, not a store warranty.
This means your device is repaired or replaced through the manufacturer's approved service centres in Kuwait, using genuine parts and certified technicians. Kayan International Plus acts as your point of contact throughout the process: we receive your device, submit the claim on your behalf, follow it up with the service centre, and return the device to you once the work is complete.
3. Warranty Period
Warranty coverage extends up to 18 months from the date of purchase shown on your invoice, depending on the product category and the manufacturer.
The exact warranty period for each product is stated on its product page. If you would like to confirm the warranty period before placing your order, contact our customer service team on WhatsApp at +965 5518 8136 and we will confirm it for you.
Please note that batteries, chargers, and cables supplied with a device are treated as consumable parts and carry a 6-month warranty, in line with manufacturer standards.
The warranty period is not extended or restarted following a repair. Repaired parts remain covered for the remainder of the original warranty period.
4. What the Warranty Covers
The warranty covers manufacturing defects only — faults in materials or workmanship that appear during normal use of the product, in line with the manufacturer's instructions.
Where a covered defect is confirmed, the authorised service centre will repair the product at no cost to you. If the defect cannot be repaired, the product will be replaced in accordance with the manufacturer's warranty terms.
5. What the Warranty Does Not Cover
The warranty does not apply in the following cases:
- Physical damage, including drops, impact, bending, cracked screens, or broken glass
- Liquid damage or exposure to moisture, humidity, or extreme temperatures
- Damage caused by misuse, negligence, or use contrary to the manufacturer's instructions
- Damage caused by a power surge, or by the use of non-original chargers, cables, or accessories
- Any repair, opening, or modification carried out by an unauthorised party, which voids the warranty entirely
- A removed, altered, or unreadable serial number or IMEI
- Software issues arising from unofficial software, rooting, jailbreaking, or unauthorised firmware
- Normal wear and tear, including gradual reduction in battery capacity through ordinary use
- Cosmetic wear such as scratches, scuffs, or discolouration that does not affect function
- Loss or corruption of data stored on the device
- Consumable and cosmetic accessories such as cases and screen protectors, unless faulty on arrival
6. Conditions of Coverage
To make a valid warranty claim:
- The product must be within its warranty period
- The original invoice or order number must be presented as proof of purchase
- The serial number or IMEI on the device must match the one recorded on the invoice
- The manufacturer's warranty seals must be intact
- The device must not have been repaired or opened by any party other than an authorised service centre
7. How to Make a Warranty Claim
Step 1 — Contact us on WhatsApp at +965 5518 8136 with your order number and a description of the fault, or visit any of our branches in Farwaniya, Jahra, or Mangaf.
Step 2 — Bring or send the device together with its original packaging, all accessories supplied with it, and your invoice.
Step 3 — Our team will carry out an initial inspection and submit the device to the authorised service centre where required.
Step 4 — We will keep you updated on WhatsApp throughout the process and notify you as soon as your device is ready for collection.
8. Repair Timeframes
Repairs are normally completed within 7 to 14 working days from the date the device is submitted to the authorised service centre.
This timeframe depends on the nature of the fault and the availability of spare parts from the manufacturer. If your repair is expected to take longer, we will inform you and keep you updated until it is resolved.
9. Before You Submit Your Device
Please back up all your data before submitting a device for repair. Service centres may reset or reinstall software as part of the repair process, and neither Kayan International Plus nor the service centre is responsible for any loss of data, photographs, contacts, or applications.
Please also remove any SIM card, memory card, case, or personal accessory, and sign out of all accounts linked to the device (Apple ID, Google account, Samsung account, or similar). Devices that remain locked to a personal account cannot be tested or repaired by the service centre.
10. Devices Found Outside Warranty
If the service centre determines that the fault is not covered by the warranty, we will contact you before any work begins with an estimate of the repair cost.
You may choose to proceed with a paid repair, or to have the device returned to you unrepaired. [Confirm whether an inspection fee applies to devices found outside warranty, and state the amount here. If no fee applies, replace this sentence with: "No inspection fee applies in either case."]
Devices left uncollected for more than 30 days after we notify you that they are ready may be subject to storage charges.
11. Faults on Arrival
If a product is faulty on arrival or develops a fault within the first 14 days, please refer to our Return & Exchange Policy. In these cases you may request a replacement or a refund rather than a repair.
12. Contact Us
For any question regarding warranty coverage or an existing repair:
WhatsApp: +965 5518 8136
Email: info@kayankw.com
Branches: Farwaniya · Jahra · Mangaf
